1 reviews | Active since Feb 2017
Handed over after cancellation
<p>I cancelled my contract in 2013 and today 6/02/2017 I received an SMS informing me that my so called outstanding account has been handed over to NUdebt for collection. I did not receive any kind of notification. Totally unacceptable and so incompetant.</p>
Thank you for allowing us the opportunity of resolving your issue. Details of the incident and your contact information have been forwarded to the manager, Salomi Vermaak, to ensure a speedy and amicable resolution.
Your query reference number is: 176904
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Best regards,
Thank you for allowing us the opportunity of resolving your issue. Details of the incident and your contact information have been forwarded to the manager, Salomi Vermaak, to ensure a speedy and amicable resolution.
Your query reference number is: 176904
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Best regards,
After waiting 2 days for someone to get in touch with me I called Chubb myself, left a message and no one came back to me. I called again and got through to Salomi Vermaak who said she could not help me because she had too many queries and as the supervisor she could not assist. So *********** and typical that she would have so many queries if that's how she deals with people.
I have been passed from one person to the next at Nu Debt as they have no idea what is going on.
I do not deserve this kind of treatment as I cancelled my contract correctly and timeously and received an acknowledgement.
I will NEVER recommend Chubb to anyone.
After waiting 2 days for someone to get in touch with me I called Chubb myself, left a message and no one came back to me. I called again and got through to Salomi Vermaak who said she could not help me because she had too many queries and as the supervisor she could not assist. So *********** and typical that she would have so many queries if that's how she deals with people.
I have been passed from one person to the next at Nu Debt as they have no idea what is going on.
I do not deserve this kind of treatment as I cancelled my contract correctly and timeously and received an acknowledgement.
I will NEVER recommend Chubb to anyone.