Grabbing money off your bank account

I asked Chubb to remove an alarm system and were quoted R1700.00 for De & RE installation.<br> I informed them that the new property for the installation will only be ready in about two months and they agreed to install it when I am ready. However, at the end of that month the DE-installation took place, the full amount had been deducted off my account. I have queried it several times, but I get passed on from one staff member to the next to no avail. I spoke to an Anthea and Gary. At first nobody knew a Gary when I phoned in again and three days later, there he was. I paid for the armed response for two properties for five years. They were called out possibly three or four times in this whole period, but are not allowed to climb over a gate and are thus pretty useless, hence the money-for-jam service fee one pays over the years. No drive-by in the area either, but as SA'ns I guess we just pay for these security services, more often for no reason. The least they can do is offer an excellent administration service, which is sorely lacking and not grab money for a service they did not deliver.