1 reviews | Active since Jan 2011
Free Alarms BAD Service - Chubb
Free Alarms on behalf of Chubb installed an alarm in August 2015. The right antenna wasn't available but then I was told that they found one from another job. With the installation, problems were already experience with way of work. In December I logged a call for a faulty sensor, this call was only answered in Jan 2016 when I had to phone a couple times. Everytime they arrive something new must be replaced and that can only happen a couple days later. I've tried to contact John from Free Alarms and still waiting for his call. The service is very bad and also doubting in equipment as I believe my board is faulty. I need this resolve ASAP as I'm paying for a service that is not fully functional as what I signed up for. My alarm triggers every time I put it on.<br> <br> I Hope Chubb South Africa and resolve this with Free Alarms and also get a new provider for their installations.<br> <br> Thnaks<br>
Thank you for bringing this issue to our attention.
I have sent your information to the department manager, Martin Botha, to investigate and revert back to you as a matter of urgency.
Your reference number is: 110323
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Thank you for bringing this issue to our attention.
I have sent your information to the department manager, Martin Botha, to investigate and revert back to you as a matter of urgency.
Your reference number is: 110323
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre