KN
Khanyo N

1 reviews | Active since Nov 2017

27 Nov 2017, 14:25

********** ACCOUNT & ******* DEBIT ORDERS

My account was debited by CHUBB, to my surprise I did not sign up for anything. I reported the matter whith Chubb Durban branch. They told me they were going to investigate the matter & get back to me, which they never did. The debit orders continued for 3 months, every time after the debit order I had to go to the bank to reverse the amount, I then ended up closing the account. When I requested the copy of the contract, they could not immediately give it to me. Up until I reported the matter to the Ombudsmen, that is when they sent the contract, but there was no ID copy, not my handwriting, not my contact numbers and an address that I have no idea of. They failed to provide the Ombuds with the ID copy & ITC report corresponding with the year the contract was entered into. I communicate with a lady by the name Kogie Rengasamy, she insists that the contract has my ID No, hence I am liable for the amount. Chubb handed me over to NUDEBT, threatening me that if I don’t pay this amount they will take legal actions against me. I am still receiving smses & emails telling me to pay an amount of R4348.47, they say if I do not pay I will have a bed credit profile. Chubb fire & security have no ethics, how can they debit money from a person’s account without permission? How can they allow contracts with no ID documents? It goes to say that don’t care as long as they get money!!!!

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