CK
Caren K

1 reviews | Active since Mar 2016

19 Mar 2016, 21:45

*****

After months of horrible service and an hour response to a burglary, I cancelled my contract with Chubb. They acknowledged receipt of cancelation and collected their radio from my premises. They would constantly pester me for a month to drop off radio which they already collected. Two months after cancelation, CHUBB debited my account. When I enquired why they stated it was an error and they will refund me. a month has gone by and they refuse to refund me and drop the phone every time I call. <br> <br> This is my final outcry to get my money back. I have threatened to take legal action but this doesn't phase them in the slightest. They actually had the nerve to say that my legal fees will be higher than the money they took.<br> <br> It is evident that they are **********. I would not recommend CHUBB to my worse enemy. <br> USELESS is an understatement!!!

0
Replies (1)
National Security & Fire
National Security & Fire's reply22 Mar 2016, 08:57
Official
Hello Caelink,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the respective person to ensure a speedy and amicable resolution.

Your Complaint Ref Nr:121499

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards
National Customer Service Centre