SM
Siphamandla M
1 reviews | Active since Nov 2015
03 Feb 2016, 17:42
Faulty alarm
My alarm system has been faulty since December 2015. Twice I have called Chubb to come and fix it. Each time I've been told that a technician has been booked to come fix it. Each time I have waited at home and nobody comes. This is totally unacceptable as I have taken leave from work in order to wait for them to come fix it. Overall I'm just not happy with Chubb service. I will be be cancelling my contract with them shortly if they do not resolve all the issues I have with them.
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National Security & Fire's replyOfficial
04 Feb 2016, 08:45Hello smakhaya,
Thank you for allowing us the opportunity of resolving your issue.
Details of the incident and your contact information have been forwarded to the manager, George Koster, to ensure a speedy and amicable resolution.
Your reference number is: 113003
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Thank you for allowing us the opportunity of resolving your issue.
Details of the incident and your contact information have been forwarded to the manager, George Koster, to ensure a speedy and amicable resolution.
Your reference number is: 113003
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
National Security & Fire's reply04 Feb 2016, 08:45
Official
Hello smakhaya,
Thank you for allowing us the opportunity of resolving your issue.
Details of the incident and your contact information have been forwarded to the manager, George Koster, to ensure a speedy and amicable resolution.
Your reference number is: 113003
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Thank you for allowing us the opportunity of resolving your issue.
Details of the incident and your contact information have been forwarded to the manager, George Koster, to ensure a speedy and amicable resolution.
Your reference number is: 113003
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre