Failure to pay Third Party Excess

Well since I first started using Hello Peter I must say, Chubb fire and security are the first company that doesn't bother to respond. This doesn't surprise me however as nobody from the company bothers to respond to my query. Involved in an accident with one of their vehicles in April 2015 (guy jumped a stop street) and still waiting for them to pay the excess to Santam since July 2015. The thing that just makes me so ANGRY is that I have tried and tried and TRIED to find out who is responsible for making this payment, nobody will advise me. They have neglected all forms of social responsibility and failed to abide by the terms and conditions of the insurance policy they took with Santam. Words can not even describe how disgusted I am in the attitude they have had towards this thing!