Extremely poor service, and ******* when it comes to taking fees.

We would like to cancel our current Contract which we have with National as we have recently had concerns which we have raised on a number of occasions. In the last month the alarm has gone off on 3 occasions where we were notified only hours later or in one case the next morning. We were also called a number of times over the past weekend where we were told that the alarm had gone off, but our neighbor confirmed that there was no alarm sounding. Additionally we recently tested the panic button and one of the two was not working. Try and cancel a Contract with National, and you are in for a surprise, it is practically impossible. I resorted to sending them an e mail stating that I want to sign a contract with them, and within 20 min I had a rep calling me to offer a new service contract. I asked for the Cape Town office, and after being passed from one person to the other, finally got someone to partly help me with the cancellation, but not with the refund and additional costs they stole from my account.