Exceeding Expectations

As someone who is regrettably extremely pessimistic when it comes to customer service in SA, it thrills me to be able to report outstanding service. I had an outstanding billing query for the past year, which I had on numerous occasions tried to resolve with Chubbs JHB N tech. department. Unfortunately after having explaining my problem to the person on the other side of the phone, and been promised someone would get back to me, my issue remained unresolved. Until I was given the department managers email address. Within an hour or so of emailing my query, I received a reply from Andrew, who promised to look into my query and respond within a few days. Astoundingly, two days later, Andrew responded with a complete resolution as well as a free months subscription waiver as a good will gesture for the inconvenience. Thank you Andrew, if every company in SA was privileged to have people of your caliber working for them, our customer service would truly be phenomenal,. Not the hardship we SA consumers sadly endure currently. - DerrickF.