Empty promises, *********** technicians, poor service response.

It is been 10 days I logged a call with this 'superior' security company, even after I sent them the below email, they just don't care beside promising to have escalated to Technical Stuff, that time alarm is useless and installments are up to date:

"On the 23rd November I called twice and was sent pillar to post I then decided that I will request ref number for any call that I will make but none of the people that were assisting was willing to give me until my call was dropped from your end (this can be proved if your calls are indeed recorded for quality purposes). A call on the 23rd of November was logged on *** and sequence of events were as follows, this lasted 9 minutes and 24 seconds: 1. At 14:05, Nomfundo form Durban said she was going to escalate the call to relevant branch to help after asking me where I was calling from (bear in mind I was asked this from a call I did earlier). 2. At 14:08, Jasmine from ‘Switchboard” took over and couldn’t help, she was still transferring the call to relevant people. 3. At 14:09, Lucky form “Head Office” was still transferring, couldn’t help. 4. After this I was transferred to ‘Switchboard”, and a lady with long name that I couldn’t pick up from Bedfordview, couldn’t help, and she took my number and promised to call, even today I am still waiting for a call from that “****”. All I need is reliable Technician to repair this intermittent fault which just goes while we sleeping and while we are away with family, forcing our neighbours to work as ‘armed response’ for services paid to National Security. Kindly let us know if this is irreparable so we can look for an alternate security company who treat customers with no zero self-centred approach when calls are logged for assistance. I hope this will be attended successfully before Wednesday, as it was reported before and Technician sent couldn’t fix it. Be informed that if we get no urgent help, we escalate this further to any platforms or professionals that deserve to know this kind of service. All we ask is to get service that a BIG company like National Security is expected to give to a paying customer. Is it that too much to ask?"

I even feel bad that I told 90% of my neighbours to join this company because WOW... It is a pain to get them fix our problems with their alarms, don't know if it is cheap equipment or poor workmanship. Been following up daily, the only response I get is:

"Good day, Thank you for your response. Kindly be advised that I have sent your query through to our technical department for assistance" from Chelsea Kaye.

I am ENOUGH!!!!