JN
Jamie N
1 reviews | Active since Mar 2009
02 Oct 2015, 15:47
Double Debiting accounts
almost every 2nd month you are double debiting my account,, I called 5 times to find out whats going on and the call drops, you are supposed to give customers peace of mind but the calls get dropped?? I need an answer as to why, why do you keep debiting wrong amounts whenever you feel like it ?
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Replies (1)
National Security & Fire's replyOfficial
02 Oct 2015, 16:15Hello lyvel,
Thank you for sharing your concern with us.
At Chubb Fire & Security we take customer satisfaction very seriously.
Kindly note that the additional deduction is in respect of the annual communication link fee which is payable annually in advance for each and every succeeding year as set out in your Chubb contract schedule. This amount is payable to Chubb, annually in October.
I am sending you the invoice relating to this billing.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: ***8
Regards
Eugene Roman
Chubb National Customer Service Centre
Thank you for sharing your concern with us.
At Chubb Fire & Security we take customer satisfaction very seriously.
Kindly note that the additional deduction is in respect of the annual communication link fee which is payable annually in advance for each and every succeeding year as set out in your Chubb contract schedule. This amount is payable to Chubb, annually in October.
I am sending you the invoice relating to this billing.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: ***8
Regards
Eugene Roman
Chubb National Customer Service Centre
Best regards,
National Security & Fire's reply02 Oct 2015, 16:15
Official
Hello lyvel,
Thank you for sharing your concern with us.
At Chubb Fire & Security we take customer satisfaction very seriously.
Kindly note that the additional deduction is in respect of the annual communication link fee which is payable annually in advance for each and every succeeding year as set out in your Chubb contract schedule. This amount is payable to Chubb, annually in October.
I am sending you the invoice relating to this billing.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: ***8
Regards
Eugene Roman
Chubb National Customer Service Centre
Thank you for sharing your concern with us.
At Chubb Fire & Security we take customer satisfaction very seriously.
Kindly note that the additional deduction is in respect of the annual communication link fee which is payable annually in advance for each and every succeeding year as set out in your Chubb contract schedule. This amount is payable to Chubb, annually in October.
I am sending you the invoice relating to this billing.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: ***8
Regards
Eugene Roman
Chubb National Customer Service Centre
Best regards,