Do you want the money or not?

Our company has been with Chubb for quite sometime now. Last year, they started sending us invoices that didn't reflect the correct amount owed. I spoke with Cyril Mohatlane, explaining that I have repeatedly been trying to sort this out. He promised that he would take care of it. Our invoices then just stopped arriving. It's been close to a year now. Our bookkeeper and I have spoken to a number of agents who keep referring you to different people that promise to get back to us but don't. Chubb, please let me know, do you want us to pay our overdue account or not? Especially since you are still giving us this service and have the time to even call us and warn us that our battery is low.