DO NOT USE THIS COMPANY

I emailed to cancel my alarm on the 18th of December as we are moving premises and the new premises has an installed one already. I was contacted by an agent who asked if the owner would like to take over the alarm and i rep**** on the 21st of December saying yes. I was then ignored until i sent a follow up email after being debited in January asking if the owner had been spoken to which i was told he had and that was it, i was then sent a cancellation endor*****t on the 9th of January for the 1st of February, i must remind everyone i do not hold a contract with this company yet they are holding me to the 30 day cancellation rule which is fine but then should it not be 18th of January as my cancellation date?

After hitting the dissatisfied button twice i came across a head of department (Wayne) who i emailed on Monday with my concerns, he called that day and told me the service i received wasn't good and he would look straight into it and get back to me ASAP, i was then again ignored until i sent a follow up email 4 days later asking if he has looked into the matter and i was told he has and that my contract was cancelled with effect 1st of February, no apology, i'm actually wondering if he even looked into it at all.

I'm sure my reply telling him i was unhappy again will be ignored as that's what this company does so if that's service you like receiving, Chubb is the way to go.