DISGUSTED BY QUALITY OF SERVICE

I have signed a contract for the installation of an alarm and response for an amount of R429 per month. A service provider by name of John Taylor was responsible for the installation of the alarm. Firstly his presentation is totally unprofessional i.e. wearing dirty shorts and slip slops when signing me up. An undertaking was given that the arm will be installed on a given day. While work started on the agreed day, it took them more than a month to complete the job. Technicians working on the job were constantly called away or were fully booked on days they were scheduled to work at my place. They have invoiced me in excess of R600 for the past months without an explanation or an invoice.Sadly I have suggested this company to my sister just to find out she has experienced the same problems as I did. As for my sister her alarm has been dysfunctional for the past 3 months. She had wires hanging from her roof. I have contacted Chubb on numerous occasions just to hear that John Taylor is a subcontractor. Even if this is the case, is CHUBB not concerned of their brand or reputational damage this person is causing!!!!! John Taylor does not take my calls.