Disgraceful Service

The service from National Security and Fire is disgraceful. Please allow me to elaborate regarding my experience with them over the last month; - On 9 November we had a burglary at our house, my neighbour contacted me to tell me that there had been a burglary. National only phoned me to tell me that my alarm had been triggered after my wife was already on her way home subsequent to the call received by my neighbour. - I then installed and paid for additional beams etc to be added, their technicians had to return 3 times to get the system working again. - Last night, 5 December 2018, was the final straw that broke the camels back, our alarm was triggered by my daughter at 20h05. We eventually got called by the call centre at 20h22, very irate I demanded to speak to the supervisor. He couldn't speak to me at the time and promised to phone me back immediately. At 21h06 an armed response guard arrived at our premises!!!! I wnet to bed very irate only to be phoned at 22h00 by the supervisor returning my call..... - I preceded to phone their customer care line this morning, 6 December 2018, to cancel my contract only to be told that I will unfortunately be billed for another month as they have already closed their books off early for December as they are going on holiday!