Disappointed Client

Months ago I called during the early hours of the morning about my alarm having tripped for no reason. I was informed that your technical department would assist me over the phone. While speaking to the tech, the phone went off. I was the forced to disconnect the alarm system, to shut it off. Up to date I have not been contacted about the issue, or what had transpired. I feel that the service I received was bad and of very low quality Things could have been so much worse, than a technical glitch. Would your response have been the same. Till today my alarm has not been reactivated. This means that I am essentially paying for a service that I have not received for many months. It is sad that your staff, that is supposed to be caring and specialized in this field, have not picked up that my alarm is in in-activity for months. Yet you receive my payments diligently I WOULD LIKE TO CANCEL MY CONTRACT WITH YOUR Company WITH IMMEDIATE EFFECT.