Delays is responding to alarms

<p>In two consecutive instances my alarm activated while I was not home. it took the Chubb responded 50 minutes to respond to the alarm. the first instance I was told by the operator called that i will be called back with a response. This never happened. I got home to find a not stuffed in the gate advising there was a perimeter check and all was clear. In the second instance I got home long before the respondent appeared at my premises. When enquiring why it took him 50 mins to get to my property I was told he was gearing up. He then proceeded to telling me that he is the only responded for two large areas.</p> <p> </p> <p>How can you, as CHUBB, sell to your clients piece of mind when it takes 50 mins to respond to an alarm? I could be lying dead in my home with the house ransacked before you respond. THIS IS NOT WHAT I SIGNED UP FOR. Since you are not holding up your side of the agreement I want to cancel this pathetic service. I am 3 months into a 36 month contract. A contract I stuck to by making my monthly payments including your radio license fee. You on the other hand have SEVERLEY failed in holding up your end of the bargain. </p> <p> </p> <p>CONTRACT (n)</p> <p>Agreement with specific terms between two or more persons or entities in which there is a promise to do something in return for a valuable benefit known as consideration.</p> <p> </p>