Debiting my account

In February 2015 I cancelled the Chubb subscriptions I had due to lack of service and because I no longer rented 2 of the properties so did not need the services. Chubb continued to debit my account and when I eventually got hold of someone I was informed that they had never been cancelled. The lady I dealt with submitted a motivation for refunds to be made on all accounts as we had not had the services (this was in July 2015).<br> <br> I still have not received any refund and when I called a few weeks ago I was told that my query doesnt even exist - when I asked to speak to the lady I had dealt with I was told she was no longer there (this is probably the 5th person who suddenly no longer works there). Chubb owes me +- R 5000.00 worth of refunds but doesnt seem to care. I was then given the email of the head lady who promised to help me - once again you can never get hold of her and she doesnt bother replying to emails. I have all email correspondence but no one seems to care and just laughs at you when you phone and complain. <br> <br> On top of this - they had the cheek to debit my account for R 1299.00 on 22nd November 2015.