1 reviews | Active since May 2012
**************** on annual fee
I joined chubb in July and I paid an annual communication fee of R279, to my suprise I got an sms last month stating that on the 2nd of October, the annual communication fee will be debited! I am not happy about this because it means I paid the annual fee yet I joined 3 months before the next one could be debited. There should be a pro rata or something on the fee. The sales consultant never mentioned that it will be debited again in October therefore I cannot pay it now. It is either they move it to a later date or pro rata the first one I paid because right now I do not have that money. I would rather cancel my subscription and make an arrangement of paying the cancellation fee over a 6 month period failing which I will have to refer this matter to the ombudsman.
Thank you for raising your concerns.
Details regarding the incident, together with your contact information will be forwarded to the manager, Desmond Watton, for his urgent attention.
Your query reference number is: 217086
Should you need any further assistance please do not hesitate to call the
Chubb Assist Line on ***.
Regards
Eugene Roman
Chubb National Customer Service Centre
Thank you for raising your concerns.
Details regarding the incident, together with your contact information will be forwarded to the manager, Desmond Watton, for his urgent attention.
Your query reference number is: 217086
Should you need any further assistance please do not hesitate to call the
Chubb Assist Line on ***.
Regards
Eugene Roman
Chubb National Customer Service Centre
