LW
Luigi W
1 reviews | Active since Oct 2016
17 Oct 2016, 11:27
day light *******
<p>I joined Chubb July 2016 and was told that i have to pay an "ANNUAL" communication fee of R260.44 including tax (which was paid) and that means i have to pay it again in a years time but they decided to pull off 4 months later another ANNUAL communication fee,when i phoned them they said that the 1st debit (July) was for 2016 an the 2nd debit (october) was for 2017 so how can you call it an ANNUAL fee when they took money twice in 1 year,i would really like some clarity on this </p>
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National Security & Fire's replyOfficial
17 Oct 2016, 12:26Thank you for sharing your concerns with us. At Chubb Fire & Security we take customer satisfaction very seriously. I will escalate the details of your concern to the manager, Wayne Bellingan, responsible for that department.
Your query reference number is: 157748
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Best regards,
National Security & Fire's reply17 Oct 2016, 12:26
Official
Thank you for sharing your concerns with us. At Chubb Fire & Security we take customer satisfaction very seriously. I will escalate the details of your concern to the manager, Wayne Bellingan, responsible for that department.
Your query reference number is: 157748
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Best regards,