Cruel an Insensitive Service

Our recently deceased father paid for the services up to the end year (2018). Death was notified to them only for the Chubb technicians to come and removed the equipment. They could not care whether the payment was up to date or not . We have been following up with them for days now to reinstate the equipment after they admitted that a mistake was done from their side. How Insensitive and cruel for a family in mourning