CA
Caroline A

1 reviews | Active since Oct 2013

19 May 2015, 10:32

CREDIT DUE FOR MORE THAN A YEAR

Chubb is owing Bantam Distributors - BAN175381 a credit since April 2014. This credit was organised by Kate Graybrowne who has apparently now left the company. I have at several occasions send emails to her reminding her to organise for the credit to show on our statement. To date nothing has been done about it.<br> <br> Every single month we have to phone Chubb for an invoice and statement to be send via email as the document mailed to us take about 2 months to reach us. Why can they not put us on a mail list as all other security companies do??? We want to pay on time, but we have problems getting an invoice and statement from Chubb. Every month we also have to send more than one email before they send the invoice and statement.<br> <br>

0
Replies (1)
National Security & Fire
National Security & Fire's reply27 May 2015, 10:15
Official
Hello Caroline Amrouni,

Thank you for allowing us the opportunity of resolving your issue. Details of the incident and your contact information have been forwarded to the manager, Evelyn Reddy, to ensure a speedy and amicable resolution.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Your ***

Regards:

Chubb National Customer Service Centre.