CW
Carl W

1 reviews | Active since Jun 2015

03 Jun 2015, 14:53

**** Service...!

After receiving an automated message that my alarm wasn't working properly I contacted Chubb Cape Town and arranged for a technician to come and sort it out. So far so good... The technician didn't turn up. I called again the following morning to find out why. After waiting and being cut off then eventually getting through to the technical department I was told the lady that booked the appointment was busy on a call but would phone me back... I called them back 4 hrs later as no call from them. More passing call and waiting and getting cut off... I then requested I get a copy of my original contract e-mailed through so I could look at my options for cancelling... No e-mail yet.<br> Could someone please give me a direct line tel number or cell phone number of anyone in a management position at Chubb as there seems to be nothing available on their website.<br> Still waiting for technician to arrange for second appointment... I'm assuming that Chubb will accept all responsibility should I suffer any loss... Also looking at options to cancel and move to other service provider.

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Replies (1)
National Security & Fire
National Security & Fire's reply03 Jun 2015, 15:46
Official
Hello CarlCynmru,

Thank you for bringing this issue to our attention.

I forwarded your complaint to the manager, Adrian Theron for his urgent attention.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Your reference number is: 151166

Regards:
Chubb National Customer Service Centre