1 reviews | Active since Sept 2011
Contract cancellation
I cancelled my contract end of February by sending the appropriate cancellation letter to the email provided by the customer care representative, I received a notification that the mail has been received and will be actioned. I paid for the month notice and thereafter accepted that the contract is cancelled. I therefor stopped the debit order as I did everything they requested for the cancellation. I now started getting invoices in the mail for June, July? I have replaced the alarm system in May with a new system and was informed the old system was not working at all, so in fact I was being charged for services and armed response without a functional alarm system? I am now receiving no service from Chubb, however I am be billed despite the fact that I cancelled my services? Please advise what the way forward is?
Thank you for allowing us the opportunity of resolving your issue.
Details of the incident and your contact information have been forwarded to the manager, Jo-Anne Van Der Merwe, to ensure a speedy and amicable resolution.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: 161794
Regards
Chubb National Customer Service Centre
Thank you for allowing us the opportunity of resolving your issue.
Details of the incident and your contact information have been forwarded to the manager, Jo-Anne Van Der Merwe, to ensure a speedy and amicable resolution.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: 161794
Regards
Chubb National Customer Service Centre
