SB
Sheri-leigh Baillache

1 reviews | Active since Dec 2015

12 May 2016, 06:16

Continued bad relations

<p>Chubb to date has still not reimbursed the monies owing on the account despite timeous cancellation. Chubb had further cancelled the incorrect account of another customer with the same surname who was left without an alarm and had a postive break in with now security or help from Chubb. Chubb after cancellation has now, in the middle of the night request that they come through to remove their alarms and antennas which were paid for and installed with a previous alarm company. Continued pathetic service. At this point we just want Chubb to leave us alone or we will take legal action against them for failure to reimburse the monies and breach of contract for not initially arriving when they should have.</p>

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Replies (1)
National Security & Fire
National Security & Fire's reply12 May 2016, 06:59
Official

Thank you for sharing your concerns with us. At Chubb Fire & Security we take customer satisfaction very seriously. I will escalate the details of your concerns to the manager responsible for that department.

Your query reference is: 130415

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre

Best regards,