Conflicting answers depending on person!!!! Shocking situation

Hello Not sure who the best person to address this issue with.

I was the owner of ******. I have on several occasions over the last year, tried to find out what my bill is, if I had a bill, etc.

Initially I received an invoice…of which I called Chubb straight away and asked them what this was for and for what period. The lady I spoke to checked the accounts on her computer and said that there was no outstanding amount. I explained that we had 2 accounts and that she should check both just to be certain. She confirmed again that none of our accounts had any outstanding balances.

I was still a bit worried, so I asked her to please call the head office and check with them. She confirmed that she would call and find out and then call me back. When she called back she confirmed that there were no outstanding balances on any of my accounts in any departments.

About 4 months later, I received another bill saying I owed Chubb money…once again I called and was then told that…oh yes, there was an outstanding amount. I was furious because: 1. I was the one who initially called to sort this out and I was the one who insisted it was checked with all departments and area’s so that I could confirm that there was no debt 2. How am I supposed to ‘trust’ that there is all of a sudden an unresolved amount owed to Chubb, when previously there was nothing? How am I supposed to believe that you have any control over your accounts and your invoices when you have differing answers and information based on different people? As far as I am concerned...I have absolutely no monies owed to Chubb which is why I was following it all up in the beginning because I wanted to sort out why they thought I had a balance overdue.

I am furious that I am now sitting in a situation where they are demanding money from me and threatening to make it legal, when I have consistently tried to sort this issue out and consistently told that someone would contact me, or follow it up, or do something to assist me to get this resolved.

I think it is atrocious that this situation has been dealt with in this was and I really don’t know why they feel I should pay an amount that keeps changing or not being resolved properly.

I look forward to hearing from someone extremely soon and I hope that I have some clarity on the situation.