Complaint
I took out an alarm system with Chubb and signed a contract. With the impression that if you sign a contract you should not have to to maintenance on the alarm... My battery alarm is giving problems I reported it on numerous occasions and now im told I need to service it myself or they will send a technician and I have to pay for whatever they repair.even if its not my fault. Why do you say sign a damn contract and not explain that we have to fix it ourselves.because I will never take a contract and still pay for maintenance while still under 36month contract warranty.your service sucks
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National Security & Fire's replyOfficial
17 Nov 2017, 14:49Thank you for bringing this issue to our attention. I have sent your information to the department manager of (Polokwane) to investigate and revert back to you as a matter of urgency.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***
Best regards,
National Security & Fire's reply17 Nov 2017, 14:49
Official
Thank you for bringing this issue to our attention. I have sent your information to the department manager of (Polokwane) to investigate and revert back to you as a matter of urgency.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***
Best regards,