1 reviews | Active since Jul 2012
Chubb will not stop debiting my account
<p>In May of this year Chubb debitted my account for an extra random amount of R480. I phoned the accounts department and no one could tell me what it was for. For 1 month I could not get a response.</p> <p>My contract had expired so on the 1st of June I sent a account cancellation email because frankly I do not trust their accounting practices. They acknowledged my cancellation request and told me it would be done.</p> <p> </p> <p>It is now 3 months later and another debit went off a few days ago. This is tantamount to theft.</p> <p> </p> <p>No one ever returns my call. No one has ever explained to me the R480 debit. No one ever emails me back.</p> <p>I spoke to the manager Wayne and he was shocked but guess what! He has never called me back and I can't get hold of him.</p> <p>ABSA will not block them because I have a "contract". They don't care that it is expired.</p> <p> </p> <p>Jameela Mowlana is the "client liason" handling my cancellation. She simply ignores me. She literally hung up the phone on me beacuse I told her "she was not doing her job".</p> <p> </p> <p>My emails are now bouncing to her office. My IT guys tells me someone in the department has blocked me as spam.</p> <p> </p> <p>They continue to debit money out of my account.</p> <p> </p> <p>This is incredible!</p>
