Chubb Will Not Respond to Alarms and ***** Money

<p>On the 25th April 2014 I sent the following email to Chubb:</p> <p> </p> <p>Hi,</p> <p>I would like to cancel my contract with regards to your services citing the following reasons:</p> <p>1. Upon registration, i was asked if i would like a technician to come though to program my alarm and guide me through this process for a fee. I selected yes. The technician called me once to enquire a about a time. As I hadn't taken occupation of the house yet, i asked if the technician could call me at a later date. He didn't, and i got charged for the call out fee anyway.</p> <p>2. Twice my alarm went off, and i haven't received any call from Chubb enquiring if anything is amiss.</p> <p>3. I called to enquire about the two points above, and was kept on hold for 45 minutes, and transferred between different areas about 9 times.</p> <p>4. There was a break-in at my house, and i received no response from Chubb. (Case reference CAS 578/3/2014, Sophia Town police station).</p> <p>5. I've installed an ADT alarm system, which involved removing the Chubb devices and radios. To date Chubb has not picked this up on their system.</p> <p>I refuse to pay for non service, and hope not to see any charges coming off my account in future.</p> <p>Please arrange for a technician to fetch the equipment currently at my house.</p> <p>Kind regards,</p> <p> </p> <p>I was informed that the service would be cancelled. Afterwards, I still got charged foe ANOTHER months "service" AND the call out fee of R540 which they charged me for, but didn't perform was still not reversed! </p> <p> </p> <p>I've been getting statements for their last months fee for almost 3 years now, and they do not respond to emails AND they do not answer calls to their cancellations department. </p> <p> </p> <p>Not only that, they have now handed me over to debt collectors who harassed me and my wife for the past 3 weeks. These debt collectors have also accessed my account to try and withdraw funds, without my permission, which I promptly reversed. The only party that they could have gotten my info from would be Chubb, which is highly *********.</p> <p> </p> <p>Ice now been informed that this is now going to affect my credit rating.</p> <p> </p> <p>I refuse to pay a cent to Chubb for non performance to the contract which I've signed. Their actions are disgusting, as is the service they provide. I recommend to anyone to consider ANY alternative to them. By far the worst security company out there. </p>