Chubb, supposed to protect us.

My fence was cut around 22:10 so I phoned Chubb and they said a car is on the way, 10 minutes later I phoned again and was told the car was already at my house. This was not only proven wrong by me not seeing the car but by the car only getting to me around 22:30. I asked how this could be that he was here but not here and was told that they book arrival before they get to the house, in this case in a completely different street about a kilometer away. I was also told by the reaction officer that he is not Chubb but an individual and he cannot be held responsible for what Chubb does wrong. I moved away from the previous company because of lies and response problems. Seems I am yet again experiencing the same. Looks like we are better off with no response company. At least this way we will not get **** to. Be careful who you pic to look after your loved ones, we are all just numbers to be milked once a month for money and then left alone to fend for ourselves. PS. I fixed my fence without any help from Chubb. I live on a small holding.