jC
june C

1 reviews | Active since Feb 2015

18 May 2015, 14:20

CHUBB SUCKS

Money was deducted from our account and we contacted MS STANLEY with regards to this matter, teliphonicaly and via e mail. We had to make numerous call and send e mails to get feed back. Needless to say at the end of it the wrong amount was credited.I then contacted EUGENE ROMAN and we sent all the neccesary documentation required. He then sent me an e mail advising me that CHRIS WEYERS would be dealing wit h our issue . I had no feedback from CHRIS WEYERS . Then phoned him and he promised to get back to me with 20 minutes. NO RETURN CALL. i then phoned him back a few days later and his excuse was that he had lost my number. REALLY. I then contacted EUGENE ROMAN who fobbed me off and said that mr weyers was dealing with the matter. MR WEYERS then said he would forward me the invoice. GUESS WHAT >I AM STILL WAITING. SENT CHRIS WEYERS two e mails to which he has still not responded. IS there anyone at CHUBB with INTEGRITY. PLEASE

0
Replies (1)
National Security & Fire
National Security & Fire's reply27 May 2015, 10:51
Official
Hello caoimhe,

Thank you for sharing your concerns with us.

At Chubb Fire & Security we take customer satisfaction very seriously.

I have escalated the details of your concerns to the manager for that department, Christopher Weyers.

Your ***

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Best regards,