PH
PAM H

1 reviews | Active since Aug 2009

17 Oct 2015, 10:51

CHUBB - STILL NO REPLY-3MONTHS

Suddenly on 21 Aug up popped an SMS from my bank informing me that CHUBB had issued a debit order for R896.68.<br> <br> I have never had anything to do with Chubb and never would. Ilive in a ret. village and we have private security anyway so why would I need Chubb??<br> <br> I believe that Chubb and Standard Bank are working together because nobody from the bank even checked whether Chubb was authorised to have this debit order! I think they are preying on new accounts and hope to get away with this. I can't even begin to understand how this could be a mistake.<br> <br> <br> I , of course, phoned the Standard Bank call centre and within a few days the amount was reversed . this required four sms's to achieve!<br> <br> I also wrote to the Security Assn. to ask for their comments and for their investigation and they have not even rep****. Assn. Nor have I heard from Christopher Weyers mentioned in Chubb's response to Hello Peter.<br> <br> CHUBB has not rep**** to three complaints on HELLO PETER nor to me nor has the Security Assn ..... something funny going on?<br> <br> ......

0
Replies (1)
National Security & Fire
National Security & Fire's reply19 Oct 2015, 08:29
Official
Hello pam herr,

Details of this incident together with your contact details will be forwarded to the accounts manager, Christopher Weyers, for his urgent attention.

Many thanks for brining it to our attention.

Your reference is: Call ticket # ***7

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***

Regards

Chubb National Customer Service Centre

Best regards,