AS
Andre S

1 reviews | Active since Feb 2016

25 Feb 2016, 13:28

Chubb Security South Africa Incompetance

Last year I had my alarm damaged by lightning. I contacted Chubb, informed them of this and was advised that it would take two to three weeks to attend to the problem. The result is that I would be without an alarm for this period and was not satisfied with this. I decided to notify Chubb of my intension to cancel the contract with immediate affect as after being a loyal customer for 9 years found their attitude to my situation unacceptable.<br> After numerous contacts with Chubb they are still sending me bills and basically now harassing me. I have all the correspondence with Chubb personnel regarding this matter on file. I have found this matter to have been treated in a totally unprofessional manner by Chubb South Africa and would never recommend their services or give them any of my business ever again. I also advised them during communications that failure to resolve the matter amicably would lead to me taking this matter to a social network which is exactly what I have done now. It would be interesting to know how many other dissatisfied customers this company has due to their arrogant attitude and to say the least extremely poor service.

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Replies (1)
National Security & Fire
National Security & Fire's reply26 Feb 2016, 08:30
Official
Hello amswart,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager, Rani Van Breda, to ensure a speedy and amicable resolution.

Your query reference is: 117217

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre