Chubb security NOT FOR YOUR SAFETY. USELESS

30/12/2015 I phoned in to Chubb call centre in order to enquir about my house alarm not working, due to a power failure. I were informed by a lady i will be phoned back they will sent a technician to my house, No one phoned me back. No one came to my house. I phoned again, Yet again i were promised a technician will come and they will phone me to confirm a time. YET AGAIN No one came or phoned me. On the 1st of Jan16 I phoned as we are leaving for a week on holiday. They said they will arrange a drive by which weren't done, When we arrived home the 8th Jan 16 our 4 bicycles were ****** form our property. I spoke to the control room supervisor (white guy) which promised I will b4e called on the 11/01/16 yet no call no technician were sent to my property. He aslo informed me that the alarm stopped to work on in nov 15. When we had the power outage for about 2 days. I WERE NOT phoned by chubb to inform me. I weren't phoned to inform that the alarm stopped to work. I Will take this up with my attorney today as it inconvinient and loss of personal property. THIS IS UNACCEPTABLE AND UNPROFESSIONAL. This matter is stressful and bridge of our contract which put my family's life in dange