Chubb Security - Late Response to Alarm

I have such bad experience with Chubb, I wish I had never signed up with them.<br> <br> I have my alarm 6 months now, my problem is:<br> 1. The alarm goes off, the call centre only call me between 10 and 20 minutes after the alarm went off - this happened over and over again. I reported it, they tell me to test the alarm, when I test the alarm, the call centre phone me immediately. How do one understand that???<br> 2. Today, the alarm goes off at 12h33, I am not at home and the call centre call me to tell me the alarm went off, I tell them to go have a look and that I will be home within 10 minutes. At 12h58 The Chubb security car stop at my house. 25 minutes after they called me. The guy tell me he got stuck at a traffic light, I mean really? I am very sorry, is that the service I am paying R400 a month for? In 25 minutes burglars would have cleaned my house and killed me.<br> <br> Now I ask, why do I pay Chubb R400 a month? I am very unhappy. This is not what I was told the day I signed the contract, according to my knowledge, Chubb does not hold there part of the contract.