Chubb security cant give service

I have bean trying to have the alarm at the house where I rent to be fixed. The call service takes for ever to answer the phone. When they answer the phone and you explain the problem they would say the person that you are looking for is in a meeting and they will call back. They never call you back. This is a 4 weak proses. When I called Jaco Van der Merwe to explain the bad service because he is the Alberton Manager he just replayed back to me...YOU JUST WANT TO COMPLAIN\."Jaco didn't ask me where do I live or at al tried to solve the problem. Jaco said to me do you want us to come out to you or not? At this stage everybody was listening in on the conversation and they said I must just leave it and not get in to a argument. This was a great shock on our system. The lady that help us in this 4 weak proses was Linda that tried to solve the problem but after I just ask them to make n appointment with me because I have to take of from work a Chubb technician came to may house and called me. I missed the call and called him back in a 2 minute period where the technician said to me why am I not at home or opening the house for him. 4 weeks I have bean just ring the get a appointment """