chubb security

<p>paying for your safety shouldn't be a *******!!!!!</p> <p> </p> <p>last year i have signed for an alarm system with chubb security in mafikeng.</p> <p> </p> <p>The marketing and signing up was done in August 2016, they offered me one free month. As explained by the marketing manager a lisence fee would be payable at any time i wish to pay during the course of the year.</p> <p>In November 2016 they debited the monthly and license fee with no notification whatsoever. when i called they explained that the double debit included my license fee and that my next license fee payable would be in October 2017.</p> <p> </p> <p>Today another double debit also with no notification. I called in at 8h00 requesting to speak to someone in the accounts department The receptionist said i could talk to her. I have explained my situation to her and she said its my annual license fee.</p> <p> </p> <p>so I now ask how can i pay twice for one year. It does not make sense. She said she would speak to the manager as he was on a conference call and would get back to me because most customers was complaining about the same issue.</p> <p> </p> <p>I call back not at 11:45 hoping to get some feedback. The lady says she spoke to the manager and their respose is that Chubb doesnt refund customers for such incidents.</p> <p> </p> <p>I haven't used this system for the full year of 2016 and it was explained to me that i'll have to pay an annual license for the year to come when i want! not when they decide they want to!</p> <p> </p> <p>if i paid my licence for 2017 in October how can they deduct the amaount for 2018 in January again, without any notification!!!!</p> <p> </p> <p>I asked for the marketors contact number and conveniently so, his phone is off.</p> <p> </p> <p>when they promoted the package he didn't say that i would pay licence for 2016, only that i had to pay for the year of 2017,also i had to ask about cancellation. He said there would be a fee of R1500 if i wished to cancel after three months. Then this morning the lady told me the cancellation fee was R3800</p> <p> </p> <p>what happens now??? must we as customers just sit back and accept????</p> <p> </p> <p>Highly disappointed in there service!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>