Chubb response is useless - you will NOT feel safe

Chubb is the most useless service I have EVER paid for. My house was broken into last week. After they called I was home before Chubb and I waited a further 45 minutes for them to arrive. Since then the alarm went off four times and their response time after the call is between 30 and 90 minutes. I keep on complaining and every time I am promised that a manager will contact me - I guess this will happen when ***s fly because to date that has not happened despite numerous calls to the customer centre. My alarm went off this morning. I was told there is not a signal and I should pay for a technician to fix it. Please don't make the same mistake I did to believe that Chubb will respond to an emergency. In my experience they can absolutely not protect you or your family or even respond timeously to an alarm signal. I am definitely cancelling their service and will find another company that actually responds to a alarm