Chubb responding an hour after our house break in

I received a call at 9:45am advising me of a house break in alert. I advised them to send out a response car as I am at work. I managed to get the my home just to find that chubb was not there they arrived an hour later. I have spoke to Trevor who is the supervisor asking him why i pay for a service but they cannot assist me. I keep phoning the call centre and get cut off or I get told ill get feedback which I haven't. Nobody wants to take my calls. And no body wants to assist.