Chubb respond, but do nothing

On 25th June I put a complaint on Hello Peter. Got a notification Ref No *** to say that information sent to department manager Leigh. No feedback. I called Leigh on 1st July, knew nothing about this????? Gave her information, she told me that July premium will be deducted today , she would find out everything and come back to me. NOTHING AND NO PREMIUM WENT OFF ??? To day is the 40th day since I contacted you. You are pathetic. How can you have people working in this department if they do not know what to do.<br> <br> Please head office call me, do not just put a reply here to say someone will call contact me. THEY DO NOT.