Chubb Pathetic Security

<p>Good day</p> <p> </p> <p>Trust you are well</p> <p> </p> <p>Herby I would like someone to assist me.</p> <p> </p> <p>It all started when my father passed away, all we wanted to do was to change the account from his name to my mother’s name and somehow that was to difficult for you to understand. Eventually we sorted that out after a long struggle. Then all of a sudden the alarm started going off at night, sometimes even 3 times a night due to either a power failure or a signal from the panic button being pressed (keep in mind there was never a power failure nor did we press the panic button). A guy came out and replaced the radio (without our permission) and guess what??? The alarm still went off at night. I phoned again and the guy came back, still the problem was not resolved. After many phone calls and fights my husband replaced the battery…and then the problem was solved. What I still don’t understand is how my husband (that is a plumber) figured the problem out and your (QUALIFIED) technicians could not resolve it.</p> <p> </p> <p>Long story short, we got a bill for a R 350 (for the radio that was replaced without our permission) as well as a R 696.39 for a new subscription fee for being a new client which we are not.</p> <p> </p> <p>I phoned, furious speaking to a guy and I told him if he is not coming back to by end of that day I will cancel the account. I phoned late afternoon and he already left. I spoke to a lady and she promised to get back to me first thing this morning and guess what??? Not one of them came back to me PATHETIC!!!!</p> <p> </p> <p>I cancelled our account and got a new service provider (who was more than willing to assist us). We are not covered anymore by you, we pressed the panic button to test BUT…I still got an invoice for May 2017. Every time I phoned Louie Janse, it is my understanding that he is the manager and not even he came back to me so who can help me??? I am so fed up with phoning and explaining myself over and over.</p> <p> </p> <p>My current amount on my statement is R 1881.17 , which I will NOT pay due to you poor service.</p> <p> </p> <p>What do I have to do to get service out of you???</p> <p> </p> <p>You should stop invoicing you clients for the wrong stuff and spend money on training your staff to be capable to assist your clients. Terrible service is all I can say.</p> <p> </p> <p>Hope to hear from you</p> <p> </p>