CHUBB NOT ITERESTED IN CUSTOMER SERVICE

ON 7/8/15 I RECEIVED A CALL FROM CHUBB CAPETOWN ENQUIRING ABOUT A POWER OUTAGE AT MY SHOP. WHEN I ASKED THE QUESTION: SINCE THE POWER OUTAGE WAS N SAT 1/05/15 WHY DO THEY ONLY CALL ME NOW.? THE LADY COULDN'T'T ANSWER ME. ASKED TO SPEAK TO HER MANAGER WHO CAME ON LINE AND ANSWERED FROM THEIR REGULATIONS THAT THE CUSTOMER SHOULD BE CONTACTED WITHIN 3 HOURS ( IN THREE HOURS THEY COULD EMPTY MY SHOP WITH TIME TO SPARE I CONTRACTED CHUBB AS PREVENTIVE AND REACTION UNIT) AFTER A HEATED ARGUMENT WITH HIM HE (LUTHANDO)GAVE ME THE PRETORIA BRANCH NUMBER *** WHO WITH SIX TRY'S IN WHICH I AGAIN ENDED UP AT THE CAPETOWN CALL CENTRE WHO COULD NOT HELP AT ALL<br> I THEN OBTAINED THE JHB NUMBER *** WHERE I ONCE AGAIN ENDED UP IN CAPETOWN. NATASHA THEN GAVE ME THE CEO NAME OFF FRANCOIS VD WESTHUIZEN AND TRANSFERED ME BACK TO JOBURG WHERE GUES WHAT MR CEO YOUR PHONE JUST KEPT ON RINGING . BRILLANT CUSTOMER SERVICE. SO HERE IS MY QUESTION MR CEO WHO THE HELL AND HOW THE HELL CAN I CONTACT SOME ONE TO CANCEL THIS JOKE OF A CONTRACT PIET GROBLER ***