Chubb not fair!
<p>Cancelled our long-standing contract with Chubb Security on 1 January 2017 giving one months notice. House had been sold. Auto response via email but nothing else. Debit order deducted again 1 February so I complained. Contact via email from Chubb to get new owners details to remove radio or sign up new contract. Spoke to someone from Chubb who admitted they had received cancellation but it had not been actioned and the person involved had since left. Debit order deducted again 1 March and 1 April. Then email from Chubb to say no refund because they have not got the radio back. Now taking this to the Ombudsmen.</p>
Thank you for allowing us the opportunity of resolving your issue. Details of the incident and your contact information have been forwarded to the manager, Wayne Bellingan, to ensure a speedy and amicable resolution.
Your query reference number is: 192401
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Best regards,
Thank you for allowing us the opportunity of resolving your issue. Details of the incident and your contact information have been forwarded to the manager, Wayne Bellingan, to ensure a speedy and amicable resolution.
Your query reference number is: 192401
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Best regards,
One week later and despite being contacted and asked the same question by three different people, still nothing positive from Chubb. I have been giving you the opportunity to resolve this issue since February this year and still waiting for my refund!
One week later and despite being contacted and asked the same question by three different people, still nothing positive from Chubb. I have been giving you the opportunity to resolve this issue since February this year and still waiting for my refund!