Chubb: Never again!

<p>During the month of February 2017, I sent a cancellation letter to Chubb. The following day, a lady by the name of Elsie phoned me asking about my reasons for cancelling. I explained to her that my adapter is broken and I dont habe money to fix it. She then offered that chubb can fix it t NO COST and they will also reduce my premium. I gladly accepted the offer. I need to mention that i asked Elsie more than once if i wont be liable for the new adapter and she assured me that i wont be liable. </p> <p> </p> <p>On the 28th of March 2017, chubb technician came to my place and fixed my alarm, he them left an invoice. 4 days late i got a notification from my bank that chubb debited funds in the amount of R721.67. On the 3April 2017 i phoned chubb and asked to speak to Elsie so that she can explain to me what's happening. I was advised that she is not at work and i was referred to Ingrishnid who told me that chubb doesnt give equipment for free. </p> <p>I have submitted my cancellation letter yesterday again and I must say IM EXTREMELY DISPPOINTED WITH CHUBB. If I was not misled i was not going to face all this drama. </p> <p> </p> <p> I received a letter confirming my cancellation. Therrd an amount of R300 and something, next to it there's an explanation that one wont be chrged if a radio is returned to their offices. When i phone to enquire s to where is that radio located Ingrishnid was very cold and i further asked to make an arrangement that the money to be debites o the 15th Of April 2017 as the letter indicates that it will be debited within seven days from today. The lady was not hepful.</p> <p> </p> <p> </p> <p> </p>