Chubb (National Fire & Security)

My Email to Chubb today I am shocked at the service we have received in the year we have been with them : Good Day

Kindly refer to our account and please cancel our subscription with immediate effect as the services we continually receive is absolutely shocking and I refuse to have my account debited any further or have any more dealings with Chubb Security.

Your Pietermaritzburg staff have not as much as called, emailed or messaged back with regards to my queries after our call was cut today, clearly Chubb do not need further clients as they have enough – well this is the sort of attitude being portrayed & service I have received.

Never mind the fact that when a technician was sent out to my premises on the 12 January 2018, made me feel so uncomfortable that I had my kids lock themselves up in the bedroom with my husband on the line until he left my house due to him being under the influence of alcohol and yes NOTHING was done about it.

We have been using Chubb for a year now and each time I speak to any staff I make it very clear to them that out of 365 days in the year we have probably activated our alarm 5 times during that time. Our panic button never works.

To cut a long story short - please cancel our subscription ASAP.