Chubb Must Fall

<p>I have been a happy Chubb client for 5 years now..</p> <p>I telephoned the chibb offices in August and confirmed there cancellation process - they reuire email confirmation 1 mnth in advance thats all - according to staff - i emailed my cancellation request 24 AUGUST 2016 - I received a response from Jameela Mowlana - client liason ..In October 2016 where she states she was trying to contact me ...not sure what smoke signals she was sending a the company has my cell number as well as my spouses number and our email addresses...she wanted to confirm my cancellation request ..2 months later.. I again adamantly requested the cancellation and only last week received email from her saying that they cannot cancel due to a radio that must be returned ...NOT once was this mentioned - not when i signed the contract ..not when i phoned chubb offices not in her 1st email to me ...</p> <p>I dont even know what teh radio looks like but according to Jameela Mowlana it must be returned - or their technicians can do a call out at my expense for R362.00 and then remove it and only then will cancellation be done effective December 2016...and if its not removed then the contract /service is not considered cancelled ...</p> <p>this is her wording : </p> <p> </p> <p>CANCELLATION OF AGREEMENT: Account No: EIM ********** </p> <p>It is with much regret that we acknowledge receipt of your letter dated 25 August 2016 with effect from 01 December 2016. </p> <p> </p> <p>Your cancellation request will only be approved once:</p> <p> the radio and antenna, which remains the property of Chubb Security. Please contact our Client Liaison Department to arrange an appointment for the removal of your radio. Chubb charges a standard radio removal fee of R362.53 This radio removal fee will be debited against your account automatically if you are on debit order. Non-debit order clients will be billed and this fee is payable immediately. Should the radio not be in Chubb’s possession, you will be held liable for the continued monthly billing. Once Chubb is in possession of the radio, you will receive written confirmation of acceptance of your cancellation. However the client may drop off the radio as well and it will not be charged for.</p> <p> the settlement amount is paid into the above-mentioned Chubb Security bank account and proof of payment has been received by our offices via fax on ********** within 10 days from the date of this letter. If the settlement is not paid within 10 days you will be held liable for the remainder of the agreement. Should settlement not be received within 10 days, it will be assumed that the request for cancellation is withdrawn and you will honour the balance of your contract period.</p> <p>Please note that a new cancellation letter will have to be sent if you did not comply with the termination conditions set-out above.</p> <p> </p> <p>I FIND THIS UNACCEPTABLE - THEY ARE NOT TRANSPARENT WITH THEIR PROCESS - they not once instructed me on this radio story ..now i must pay for the removal but the alarm is paid for in full.</p> <p> </p> <p>I was going to use their services again at the new property i am moving to but after THIS "service" experience i wont even think twice to change security companies ...I DEMAN MY MONEY BE REFUNDED - I DEMAND THE ANNUAL RADIO FEE BE REFUNDED - I DEMAND MY UNPAID CHARGES ON MY BANK ACCOUNT BE REFUNDED DUE TO THEIR PRICE INCREASES AND ******* DEBIT ORDERS BECAUSE I SENT THE CANCELLATION IN AUGUST !!! </p>