Chubb ignores customers

I received a sms stating that my annual communication fee will be debited to my bank account on 1/10/2015. I phoned chubb to find out the amount. It is impossible to reach chubb as 'ALL THE CONSULTANTS ARE CURRENTLY BUSY' is the only thing you hear when you phone. I must have phoned a dozen times. I then emailed [Email Removed] and received an auto reply with Service Reference ***8 but am still waiting for someone to contact me or reply to my email. I resent the email twice and still no contact. Thankfully, my contract should be ending soon. This 'service delivery is disgraceful and pathetic'.