CHUBB have not paid me back after cancellation

I would like to raise a complaint with Chubb Security Johannesburg who are in my belief in contravention of CPA and treating customers fairly. <br> <br> I requested an alarm to be installed in my apartment in Johannesburg in December 2015 and was told that it could be installed within a certain time period. To process the request I had to pay the full amount of R9,976.31 upfront to receive the date of installation. However the date of installation given could not be performed within my timeframe. I immediately cancelled the request and Chubb agreed to process my request within 2 weeks. <br> <br> It has now been close to two months and they still cannot confirm when I will receive my refund payment. I had to do without this money over Christmas and had to accrue interest on my credit card over this time as well.<br> <br> I find it disappointing that they cannot process a simple refund yet they demanded full upfront payment before anything was done and were aggressive to me when I cancelled. I wish to share this experience with consumer complaint bodies to highlight the deficiencies of this organisation which amount to theft currently for me and hope that this complaint will be officially registered.