PD
Peter D

1 reviews | Active since Feb 2015

25 Feb 2016, 07:25

Chubb even worse

A year ago I posted the attached report. <br> Since Chubb still dont want to assist, I did a stop payment on the debit order.<br> Chubbs reply? they changed the amount with a cent and continue to debit me.<br> This month they debited me with 3 debit orders, each for 450-00.<br> The whole system is still down and I just have to pay for nothing.<br> I am so upset, I think a physical confrontation will be my only answer now.<br> <br> First report<br> September 2014, Chubb phoned me and offered me a package with all included. Now I got a bill with the monthly amount for monitoring and armed response. This amount is paid monthly via debit order. But the invoice now also include an amount for 2616.63. This is apparently the installation cost. I was told at the original sell that installation is included in my monthly fee. <br> The installation itself is absolutely an eyesore and extremely amateurish. Visible wires run all over the place, The PIR units are glued into place and a little speaker that falls apart is fitted for the alarm. This is so weak it doesnt even wake me and its in the same room! My main bedroom's one wall is now adorned with an antenna, steelbox, power supply on the ground and wires all over. <br>

0
Replies (1)
National Security & Fire
National Security & Fire's reply25 Feb 2016, 08:49
Official
Hello PeterDuncan,

Thank you for bringing this issue to our attention.

I will forward your complaint to the manager, Marquin Adams, for his urgent attention.

Your query reference number is: 116932

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre