1 reviews | Active since Jan 2014
Chubb - charging and not supplying srvice
Chubb has been deducting subscription fees from my account since March 2015. I have wasted precious time in trying to get the matter resolved. The installation team has been to our house on 4 different occasion, and the installation is still not complete. The outdoor camera is still in my office, the signage is still in my office, the 1 door contact has been disconnected by the technician on their last visit, we do not know what the activation code is, the remotes give no indication whether the system is armed or not and the list goes on....<br> <br> I have been in contact with JONATHAN TAYLOR and CHUBB HEAD OFFICE. I have also gone through the trouble of phoning their call center with no results / feedback. I have unplugged the alarm and requested that the response team get a message to the technical team to get the alarm sorted - again no feedback / response.<br> <br> I have reached the end of my patience. <br> <br> Please refund my money and come remove your equipment!
Thank you for bringing this issue to our attention. I will forward your complaint to the manager, Martin Botha, for his urgent attention.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: 158963
Regards
Chubb National Customer Service Centre.
Thank you for bringing this issue to our attention. I will forward your complaint to the manager, Martin Botha, for his urgent attention.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: 158963
Regards
Chubb National Customer Service Centre.
